Contact Center Support
DeepDesk helps the work of your Contact Center by reducing repetitive tasks for operators.
Provide an automated tool for organizing information and to speed up management times of calls.
Take advantage of the automatic rules of the contact center management software and focus on the quality of service offered, eliminating processing times for less useful activities.
- Automatic Contact Recovery: you always know who contacts you and his call history
- Automatic Ticket Opening: the form opens when you receive the call
- Adaptable fields according to the customer or to the preselection on the switchboard
- Quick search: find immediately the problems already encountered by the contact
- CTI integration: can be activated on different PBX models
- Routing Rules: automatically scale contact center requests
- Improve support levels and quality of support
- DeepDesk is the tool that improves your contact center
Contact Center Automation
Increase resolutions on first contact
Reduce customers waiting time, provide quick answers and speed up the resolution of requests!
Get all customer information
All incoming calls arrive with detailed contact data and immediately identify problems (tickets) already encountered.
Guide the operators
Provide interactive manuals to operators for immediate resolution of support requests.
Measure the timing
Automatically calculate the response and resolution times of the first level.
Route the call to the second level
The telephone operator can automatically route requests to the second level, assigning the most suitable technician.
Record the activities and hours worked by the operators, in order not to lose control of the costs of your service.
Automatic Contact Center
DeepDesk streamlines takeover and resolution operations
Facilitate operators and provide excellent support!
Go beyond the classic contact center
DeepDesk – Help Desk Software for Contact Center
Check the information
- Organized call data
- Record missed calls
- Schedule responses and callbacks
- Pre-selection guided forms
- Telephone Exchange integration
- Updated contact data
- Automatic notifications on opening
- Solutions sent to completion
- Information shared quickly
Easy help desk customization
With DeepDesk, customize your help desk without worries!
Notifications and personalized answers
- Reply to tickets faster
- Custom templates
- Notifications configurable via the web