Always on time support
Guarantee Service Level Agreements, decreasing costs
Well defined Measures
DeepDesk allows you to configure calendars to manage work days and holidays based on customers and branches.
Calendars can be customized thanks to a visual tool.
You can configure your own goals to meet Service Level Agreements and decrease costs linked to them.
DeepDesk calculates timers based upon metrics defined in a flexible web interface, to give you a complete view of which activities are running out of your control.
You can define specific rules for every customer and even for every internal working team, to monitor the efficency of your service.
Record all Activities
Using “worklogs”, every agent can report precisely le tempistiche delle lavorazioni effettuate.
Every worklog is stored inside the ticket, to keep always under control the total amount of time spent.
Worklogs can be used to export data on a corporate ERP or to provide work reports in order to share time spent with the customer.
DeepDesk allows you to value your work providing an easy and quick reporting system, avoiding to spend much time in important recording activities, that though divert from customer needs.
Respect agreements with your users
- DeepDesk helps you to be proactive when managing resolution timings.
- Measure precisely service level agreements.
- Diversify your support, give importance to things that matters.
- A tool to talk transparently to your management.
- Ask a free demo, our team is available.
Define different Service Levels for every customer and give importance to things that matter.
Manage your goal with DeepDesk, constantly monitor delay, forecast deadlines in customer’s contracts.
DeepDesk calculates real-time SLAs and lets Service Managers take decisions with serenity, before run into non-respected deadlines and charges.
Monitor devices efficiency
The great difference between DeepDesk and other industry software is that you can apply Service Level Agreements on every entity in the system.
SLAs can be calculated not only on Service Desk Requests, but to every record in the system.
Using DeepDesk you can monitor the time when a device is broken, or how much time a resource is not available.
Timer and SLA features allow you to worry no more when calculating the obsolescence of your assets.