An Interactive User Portal
Give your users the tools to help you
Modern User Portal
Enable users to send requests from a Web Portal and get as much information as possible.
Thanks to its modern and interactive user portal DeepDesk drives user when opening their requests.
Provide a catchy web portal to make users collaborate, exploit the power of real time Comments and avoid phone calls and emails.
DeepDesk enables users to help you to understand their needs, decreasing time to collect information, to answer and to resolve requests.
Comments and Interactive Notifications
Thanks to comments, users can interactively communicate with their support team.
Every comment is stored inside the ticket, to keep always under control conversations.
Using portal and comments you can avoid indiscriminate access to your service, make users part of the resolution process and sharing the access rules of our support.
DeepDesk allows also to notify operators when they receive a Comment or automatically change status and priority of a request, to provide a quick and lean support.
Your company business card
- Adopt a tool to communicate efficiently with your customers, avoid phone calls and useless emails difficult to manage.
- Expose your Service Catalogue with precise rules.
- Provide your users a Single Point of Contact, modern and interactive.
- Enable users to help you collect right information.
- Ask for a free demo, our team is available.
Single Point of Contact
DeepDesk works as a Single Point Of Contact between your organization and users.
Thanks to its multichannel management, Help Desk agents can find all requests inside their dedicated portal and manage efficiently their daily work.
DeepDesk keeps sorted out and tracked all the requests and tickets from emails, web sites, phone or other electronic tools.
Codeless Portal Customization
DeepDesk’s powerful interface allows a full codeless customization without experience in software development.
Furthermore, every form to insert requests is completely configurable based on precise rules, that allow to specify which mandatory information a user must fill in to submit a request.
DeepDesk follows you in your daily changes, giving the chance with few clicks to modify the web user portal and be alway up-to-date and focused on your customers.