Software for ITIL© management
of ISO 20000 processes
DeepDesk is a software for managing the modern and advanced Service Desk. It allows you to reliably manage IT processes, taking advantage of the ITIL © framework. Get a tool that helps you get ISO 20000 certification. In fact, DeepDesk is a tool to implement IT Service Management processes under the ISO 20000 standard.
With DeepDesk you can define the requirements of your organization in delivering IT services and manage them at a level of quality acceptable to your customers.
This allows you to facilitate ISO 20000 certification and to remain compliant with its specifications over time.
- IT Service Management software: monitor and manage processes
- Implements ITIL©: a web platform to adopt ITIL© easily
- Incident / Problem Management: centralized reporting and anomaly management
- Configuration Management: complete CMDB integrated with the Service Desk
- Change Management: documents and tracks change processes
- Service Level Management: measures service levels transparently
- Service Continuity and Availability Management: monitors the reliability of the service
- Service Reporting: timely reports and dashboards, all in one tool
The IT Service Management Software
that helps you with the ISO 20000 certification
IT Service Management
Thanks to the Service Desk features, you manage all the processes of your IT Service!
DeepDesk improves the efficiency, reliability and consistency of IT processes that affect costs and service.
DeepDesk is a tool to formally declare compliance with ITIL© (Information Technology Infrastructure Library) best practices.
Take on Quality Audits
With DeepDesk you can handle certification audits without worries. Maintain, improve and document the effectiveness of service management processes.
Get Quality Ratings
DeepDesk is at the base of your Service Desk and allows you to regularly evaluate the quality of your management.
Communicate with the Business
With DeepDesk you offer all the tools for aligning IT services with business strategies. Talk to the management by providing reliable data and enhance your service.
Are you ready for ISO 20000 certification?
With DeepDesk you get a tool for managing the
service and maximum control of IT processes
Monitor your IT service, make decisions in minutes, and document your processes with reports, dashboards and KPIs.
Key features of DeepDesk
IT Service Management tool
License & Supplier Management
- License Management
- Vendor and Vendor Management
- Installed Park Management
Customize your Service
With DeepDesk you adopt the standards,
and adapt them to your service with no worries!
Notifications and personalized answers
- Reply to tickets faster
- Custom templates
- Notifications configurable via the web