4 reasons to buy DeepDesk
instead of ManageEngine
DeepDesk is a complete software for managing your services: IT Help Desk, customer assistance, customer care, CRM and CMDB.
- Fast installation, configuration and go-live
- Suitable for all types of support services
- Purchase a single tool: all modules are included in the base price
- The tool adapts to you: easy customizations and integrations!
Purchase a single product: get all the features
You do not need to purchase additional products or special licenses: all modules are included! When you install DeepDesk you have all the tools in one console: Service Desk, Customer Care, CRM, CMDB, Task Automation and more. Moreover, with the basic license access all the software customization features:
- Service Desk and Full Help Desk
- CMDB to manage devices, software and services
- CRM for your sales agents
- Task automation using the escalation rules
- SLA measurements and working times
- Automated reports and HTML5 dashboards
- Easy customizations using a WEB interface: fields, forms and triggers
Ease of use and configuration
DeepDesk customers implement the software very quickly. How do they do it?
The configuration is easy and adapts to your needs. Users quickly learn how to use the product, and the interface is intuitive.
Make your team immediately work and offer a woderful portal to your users:
- Features accessible from a single WEB portal
- Intuitive and modern WEB interface
- Scalable configurations: implement what you need
- Help Desk operators facilitated in their work
- Management involved thanks to dashboards and reports
- Complete control of the service
- Features included in the basic license: CMDB, CRM and much more!
Modern interface and extreme flexibility
When you buy the basic software license you have access to all features.
In the price of the product you have all the tools to adapt the software to your needs.
You do not need to install different products or different licenses:
- Custom fields, fully customizable
- Custom events for customized additions or functions
- Task Automation: each record can be processed automatically
- All forms and views are customizable
- Define your types of service: adapt the tool to your organization
- Fully customizable Calendars, Reports and Dashboards
From the producer to the client: a team that will follow you step by step
DeepDesk is developed by a strong team, with experience in organizing business processes related to services.
Contact the manufacturer directly, without retailers or consulting agencies. Your project is followed by a team of consultants who are constantly working with the team that develops the software:
- Full support
- Intuitive and quick configuration features
- Project startups in a few days
- Technicians and Project Managers dedicated to you
- Account manager that follows you
- Prices inclusive of all features
Why it’s worthwhile DeepDesk
instead of choosing ManageEngine?
ManageEngine is a vast software with many functions. DeepDesk is just as powerful, but it groups functionality into a single console with a modern interface that is suitable for all organizations. If this is not enough, you access all the features with the basic license only: there is no need to upgrade licenses or buy modules separately!
|CMDB module included in the basic license|
|CRM module included in the basic license|
|Task management for all software entities included in the base license|
|ITIL Request, Change and Problem management included in the basic software license|
|Forms, views and custom fields available with the base license, both in cloud and on-premise|
|Multilingual portal at the base price|