4 reasons to choose DeepDesk
instead of osTicket
DeepDesk is a software to manage your help desk, and much more! Complete management of the Service Desk, customer assistance, customer care: CRM and CMDB included.
- DeepDesk allows full management of your organization
- Suitable for all types of service: IT, HR, Customer Care and much more!
- All modules such as CMDB, CRM and Customizations are included in the base license
- Customizations and integrations are easy, directly from the WEB interface
With the basic license you get all the features
osTicket is Open Source, but many features are not included in the free version. With DeepDesk you do not need to purchase Enterprise or Professional licenses, install plugins or use external tools: all modules are included! When you purchase DeepDesk you can manage immediately: Service Desk, Customer Care, CRM and your company CMDB. Furthermore, all customization features are included in the basic license:
- Full Service Desk management
- CMDB to manage the infrastructure
- CRM for your sales team
- Escalation rules for automation
- Measurements and SLAs: flexible and powerful
- HTML5 and Reporting Dashboard
- Custom fields, forms and grids
Ease of use and rapid projects
DeepDesk allows you to be immediately operational with the management of your help desk. Our secret?
Simple and flexible configuration, intuitive functionality and fast learning.
Operators and end users will be able to work immediately in the software:
- Intuitive functions
- User-friendly WEB interface
- Quick configuration
- More productive Help Desk operators
- Happy management thanks to Dashboard and Report
- Complete management of the Service and the infrastructure
- CRM and CMDB included!
Easier to customize than an open-source software
With the purchase of the license access all the features.
In the base price you have all the tools to adapt the software to your organization.
Customization is easy, all from WEB interface:
- Custom fields
- Events and Personalized Triggers
- Rules of Escalation
- Visual WEB editor for scripting
- SDK module for the development of new features
- Custom forms, views and notifications
- Flexible ticket types: suitable for your service
- Customizable calendars, reports and dashboards
Our team of consultants and developers is always available
DeepDesk is developed by a close-knit team, with experience in managing Help Desk, Service Desk and business processes.
There are no intermediaries and support is followed in detail. You can implement your project with a team by your side, that follows you step-by-step:
- Full Support
- Fast functionality to be developed
- Fast project start-up
- Team of Project Managers and Technicians at your disposal
- Italian account manager that follows you
- Flexible prices for teams of all sizes
Why choose DeepDesk
instead of osTicket?
osTicket is an open-source software that offers only the basic functionality in the free version. DeepDesk, at a price suitable for your organization, allows you to manage your service 360-degrees.
In addition, you access all the features with the purchase of the basic license: you do not need a license upgrade and you can customize the software to adapt it to you.
|CMDB module included in the base license|
|CRM module included in the basic license|
|Infinite email integrations into the base license|
|Upgrades and maintenance included|
|Forms, views and custom fields available with the base license|
|Flexible deployment: cloud / on-premise, on shared server or on your own server. The choice is yours!|